Imagine needing ten people just to handle one customer service call. At this company, every step—answering the phone, ordering parts, receiving deliveries, scheduling, doing the work, and collecting payment—involved multiple handoffs and emails blasted to twenty people at a time. The result? Delays, confusion, and costs spiraling out of control. But with Lean Thinking, we transformed the process into a streamlined system managed by just three people—faster, cheaper,...
The Hidden Costs of Poor Inventory Management When most business owners think about cash flow, they look at sales, pricing, or expenses. But inventory often hides in plain sight as one of the biggest drains on both time and money. Poor inventory management can cost businesses in ways that don’t always show up directly on the balance sheet—excess warehouse space, lost or stolen goods, wasted employee hours, and...
Hard truth: if your business only runs when you do, buyers won’t pay for it. They’ll discount the valuation, tie compensation to an earn-out, or require you to keep working for years. That’s not an exit—it’s a job with extra steps. Owner-reliant companies stall growth, struggle to scale, and leave founders exhausted when it’s time to sell. The way out is building a business that performs without you:...
